CONTACTING CUSTOMER SERVICES:
(Distribution & customer services are handled by The Book Service (TBS). US and Canadian orders are handled by Random House Inc. - for addresses see below)If you have a question about an order you have already placed:
You can make an enquiry about an outstanding order or check your order history via MY OSPREY
To review the items you have ordered or to check on the status of any outstanding shipments simply follow the link above and click on the 'View details' link of the order you are interested in. If, having reviewed the details of your order, you need to contact Customer Services, click on the 'Make an enquiry' link at the top of that page.
For all other sales related queries:
USA and Canada:
UK, Europe and rest of World:
Distribution & Customer services in the UK, Europe and the Rest of the World are handled by TBS:
TBS (The Book Service)
Frating Distribution Centre
Essex CO7 7DW
Distribution & Customer services in the US and Canada are handled by Random House Inc:
Random House Customer Service
400 Hahn Road
Order by Phone: +44 (0)1865 811332
Order by fax: +44 (0)1865 242009
Order by email: email@example.com
For trade enquiries please email:
US and CANADA order enquiries:
PO Box 3985
New York, NY 10185-3985
Phone: +001(212) 753 4402
Fax: +001(212) 753 4407
08.30-16.30hrs EST, Monday-Friday
Head Office UK
If you wish to contact Sales and Marketing, Editorial, Production and Design, Finance, Rights & Licensing or Osprey website.
Tel: +44 (0)1865 727022
Fax: +44 (0)1865 242009
Mon to Fri: 8:30AM – 5:30PM
(Please note: These are the business premises of Shire Publications. There is no retail outlet at this address. Please make an appointment if you need to visit our offices.)
0900–1700hrs GMT – Monday–FridayContacting authors and illustrators
We do not disclose the contact details of Osprey contributors directly to the public, though we can forward correspondence regarding Osprey titles to the authors. If you wish to contact our authors or illustrators, please send a letter to the Editorial department at our Head Office in the United Kingdom or email firstname.lastname@example.org
. Our editors will be happy to forward your correspondence to the authors and artists concerned.Writing for Osprey
Osprey is delighted to consider new title proposals for our established series, although we do NOT accept unsolicited manuscripts.
If you would like to propose a title for publication, please submit a short synopsis of not more than 2,000 words to the following address:
Editorial DepartmentOsprey Publishing Kemp HouseChawley ParkCumnor HillOxfordOX2 9PHUK
Alternatively you can email your synopsis to: email@example.com
A synopsis should comprise a brief overview of the nature of your proposal and outline of chapter headings and content; a list of available source material on which the research will be based; and sample copies of illustrations that will accompany the title or article, together with details of where others will be obtained from.
Please note that there is no need to delve into the depths of the subject at this stage, as the synopsis serves only to give us an introduction to the proposed title. Should the synopsis be suitable and of good quality, further details can be requested and discussed. While we cannot guarantee to publish any submitted proposals, we will certainly give each one our full consideration.
Publishing Services for Organizations
If your organization, regiment or society is interested in commissioning an illustrated book in an Osprey series style or any other format, please call or write to our Custom Publishing division at the UK Head Office.
Further details can be found on our website: www.ospreycustompublishing.com
Or email firstname.lastname@example.org
For all other enquiries, please email email@example.com