Shipping & Returns

Shipping and Handling charges

Get FREE SHIPPING in the US, Canada or UK when you buy 3 books or more. Below is a complete guide to our shipping and handling charges for all countries.

Shipping and handling charges

(Please find delivery information below table)

Delivery information

We will dispatch your books within 3 working days - however, delivery times vary according to destination. If you need more information please contact Osprey Direct:

For delivery to addressses in North America & Canada, please call
Toll-Free 866-620-6941

For delivery to addressses in the UK, Europe and the rest of world call Osprey Direct on +44 (0)1206 256002

Return policy

On this page you will find information about:
Defective items
Delivery charges
Refunds
How to return an item
Cancelling an order
Items can be returned to us within 30 days of the receipt/invoice date provided items are in an unused condition.

Defective items

You can always return an item if it is defective in any way.

Delivery charges

The cost of returned goods will be refunded to you, but please note that the delivery charges can only be refunded if the return is a result of our error or if the product is faulty.

Refunds

Please note that refunds will only be paid to your card, and cannot be paid in cash.

How to return an item

Please re-package items and include a copy of the receipt. The return address is:

UK, Europe and rest of world
The Book Service Ltd, Distribution Centre, Colchester Road, Frating Green, Colchester, Essex, CO7 7DW

USA and Canada
Random House, Inc., Returns Department, 1019 N. State Road 47, Crawfordsville, IN 47933

We recommend that you use an insured or registered mail service or courier when sending items back to us as we are unable to refund for items which are not received at our premises.

Cancelling an order

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 7 working days of delivery. This legal right applies to all of our products, with the exception of magazines and periodicals. If your purchase qualifies for cancellation and you would like to cancel the contract please e-mail:

USA and Canada
info@ospreydirect.com

UK, Europe and the rest of the world
info@ospreydirect.co.uk

Please quote your order number.

To cancel a contract by phone please call:

USA and Canada
Toll-Free 866-620-6941

UK, Europe and rest of world
+44 (0)1206 256002

Please quote your order number.

You must take reasonable care of the items and must not use them. Please note that cancellations under these terms can only be accepted within 7 working days of delivery. When you have cancelled your contract, you must return the items to us so that we receive them within 7 working days of your cancellation of the contract. You will be responsible for the cost of delivering the items back to us, unless we delivered an item to you in error or the items were faulty. Once we have begun the delivery process, you cannot cancel any contract you have with us for any services we have already carried (i.e. postage and packing).

APO & FPO Addresses

How do I enter an APO or FPO address?

• When you come to the Shipping and billing page, please follow these steps when entering an APO or FPO address:
• Enter the recipient's full name and address in the relevant fields.
• Enter "APO" or "FPO" in the City field.
• If the recipient is stationed in the Americas please select "AA" from the “State/Province” drop-down menu.
• If the recipient is stationed in Europe, Canada, Africa, or the Middle East please select "AE" from the State/Province drop-down menu.
• If the recipient is stationed in Asia or the Pacific please select "AP" from the State/Province drop-down menu.
• Regardless of where the recipient is stationed, select "United States" from the Country drop-down menu.

What is an APO address or an FPO address?

• APO stands for "Army Post Office," and is associated with US Army or Air Force installations.
• FPO stands for "Fleet Post Office," and is associated with US Navy installations and ships in the United States.