General FORUM

Great delivery time - poor condition book

Andy L

I just received a five-book order through the post within 24 hours - brilliant!

One of the titles is in a pretty poor condition though, looking as though it has spent the last month on a carousel display in a book shop. I sent an email to the customer service address about getting a replacent but the auto-response stated that queries on orders already placed could not be processed by that address. When I go to My Osprey I can find info on how to return a title and get a refund but not on how to get a replacement (including, of course, returning the original).

What do I do, please?

Andy L

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Osprey Webmaster
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Dear Andy, all the information you need regarding the replacement of books can be found on the website under 'Shipping and Returns'. If you want me to speed up the process please email: webmaster@ospreypublishing.com indicating the book and your address and I will get back to you. Many thanks, Webmaster
Posted: 02-Oct-2009 08:48

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