Customer services help

How do I return an item?

We guarantee the quality of all products purchased from our bookshop. If you are not completely satisfied with your purchase, you may return the item, in its original condition, within 14 days of receipt of your package for a full refund of the purchase price.

If the return is due to an error on our part, we will gladly compensate you for the returns postage within a week of processing the return.

If you would like to return an item, please email our Customer Services Department at [email protected] and we will provide you with our returns instructions.

Alternatively, you can call our distributors on +44 1256 302 692 between 9:00 am and 5:30 pm GMT/BST, Monday to Friday. Calls are charged at national rates for UK callers, international rates for overseas callers.

Instructions for returning items are also included on the despatch forms accompanying all orders.

Free UK delivery for orders £30 and over