Dear Osprey Customer,

In order to comply with recent PCI legislation, we've been legally obliged to change the way in which our website processes payment card information.

As a result, all the card data previously stored on the website will no longer work, and you will have to re-enter your card information in order to make a purchase. The easiest way to do so is to go into My Account and delete the card details in the Payment Methods section. Then when you go to make a purchase, you should be asked to enter your card details during the basket process.

We're sorry for the inconvenience that this will cause, but you will only have to re-enter details once. After that, the system will work as before.

In return, your card details will be safer than ever.

For more information about PCI, please visit the Security Standards Council website

If you should have any issues with this process, please email [email protected]