Customer services help

How can I cancel all or part of my order?

Cancelling your recently placed order

Please contact us at [email protected] or call (888) 840-8477 to cancel your order in part or in whole.

Please note, orders are prepared for shipment within 1- 4 hours and if your order has already entered the shipping process, we are unable to cancel this. You can still request cancellation by contacting us at [email protected] or calling (888) 330-8477 but this does not guarantee cancellation.

Cancelling your pre-order

For pre-orders, please log into your account and you will see the option to cancel your pre-order through the ‘View Order Details’ option within the ‘My Orders’ tab.

Holiday cancellations

Please be aware that cancellation of your order may not be possible over holiday periods where MPS offices are closed, however, return information will be provided if your order is shipped before we can cancel this.

Free US delivery on orders $35 or over